Shipping & Returns

Important Shipping information, terms and conditions.
We will endeavour to get your order to you within 2 to 3 working days (with the exception of freezer boilies – see below). Orders received one day will be despatched the following working day on an overnight courier service. Please remember that the goods will need to be signed for so please make sure someone is available at the delivery address.

Freezer boilies (Please allow sufficient lead time)
These are not sent out frozen but are made fresh to order and sent out on an overnight courier as soon as they are made, thus ensuring maximum freshness. They are delivered fresh to your door for you to put in the freezer as soon as you receive them.

Due to the fact that they are made to order, you will need to allow sufficient lead time for us to plan them into our rolling schedule. Delivery days are Wednesdays, Thursdays and Fridays, and as a general rule, orders received one week will be sent out for delivery the following week. However, this can often increase depending on 'seasonal demand' and can at times be 4 to 6 weeks. It is VERY important to leave your telephone number, and we will call you the day your goods leave so that you know exactly when to expect delivery, but please feel free to phone us for an update at any time.

If the boilies are urgently required it might be worth contacting us via email or telephone to see if we can fit them in at short notice. This will depend on how busy we are at the time with the rolling schedule, but we promise that we will try our best to do so.

The goods will need to be signed for so it is very important someone is at home to take delivery. If there is no answer the goods will be taken back to the depot and the customer will have to arrange an alternative delivery date. Essential Baits cannot accept any responsibility for any ‘freshness’ issues if no one is available to sign for the goods.

You can always have the goods delivered to an alternative address such as work, friends, family, neighbour etc. Alternatively you can instruct the goods to be left in a safe place such as a garage or shed, however, the recipient must accept full responsibility for the goods if you choose this option.

Courier delivery charges in the UK

Small Mail Pack Next day delivery (up to 1kg) £5.00
Large Mail Pack Next day delivery (up to 5kg) £6.50
Orders over 5kg Next day delivery £8.00


All orders of £100 or over are sent ‘post free’ (with the exception of ‘special deals’)



European and Non-UK delivery charges
We provide a very efficient courier service to most European destinations. If your country is not listed below please email us for a quote at essential@baits.freeserve.co.uk We also supply our baits to a small number of EU countries, therefore we would suggest making contact with these companies first if you live in these countries.
Click HERE for our EU stockist list.

 

 

Delivery destination up to 29kg
Belgium, France, Luxembourg, Netherlands and Germany £15.00
Czech Republic, Denmark, Italy, Spain, Slovakia and Austria £20.00
Hungary, Poland, Sweden, Portugal and Slovenia £25.00

Note: Each additional box is the same price, for example, if you wanted two boxes sent to Germany (up to 58kg) this would be £30.00 shipping costs.


Unfortunately we are unable to send our freezer bait range to non UK destinations, however, many overseas customers use our ESL (extended shelf life) boilies with fantastic results. These can be put into your freezer on arrival and treated in exactly the same way as our freezer bait range.

 

Returns
If not entirely satisfied, all goods (other than perishable items) can be returned to Essential Baits within 14 days of receipt, providing the products have not been opened and all packaging is sealed and in the same condition as when sent out.

Perishable items such as fresh/frozen boilies cannot be returned or refunded unless wrongly supplied or if they were not delivered within 48 hours of leaving Essential Baits.

All returning postage costs will be the responsibility of the buyer except if goods are faulty or wrongly supplied.

Returned postage charges are only refundable where the goods are faulty or wrongly supplied.

If returning goods, it is the buyer’s responsibility to track and insure them.

 

Refunds
Any refund due will be credited to the original card (or original payment method) within 5 working days of us receiving the goods.

If returned goods are lost in the post, you must agree to our reasonable requirements for tracking the delivery (such as showing us the proof of posting) before we can give you a refund.

 

Damaged goods
All items that leave Essential Baits will be securely packed and in good order. We employ a third party courier to ship the items to you. If the parcel(s) arrives showing external damage, it is the buyer’s responsibility to sign for the goods as ‘damaged’.

 

Goods not received
If you request your goods to be left in a safe place, this must be done so at the buyer’s risk and Essential Baits take no responsibility unless a recipient’s signature is received.

It's coming!

The long awaited follow up to Carp Life is currently in progress for release in 2016. The book will include a massive chapter on bait, as well as Mike's continued journey through life fishing a plethora of different venues home and abroad, including his quest for the iconic Black Mirror, a successful river campaign, his exploits at Frampton and several other high profile UK venues. More detailed information will be released in due course. 

We have a dedicated 'Carp Life' facebook page following the progress of this book, so if you wish to be kept updated on content and release, please pop in and give the page a 'Like' and you will be kept updated on its progress. Please click the following link:

 https://www.facebook.com/Carp-Life-426223497522931/?ref=hl